HR Specialist

HR Specialist

Location: Casselberry, FL

Department: Human Resources

Reports to: Director of Human Resources


Summary of Position Role/Responsibilities

This role provides support and keeps in constant communication with all healthcare professionals on staff as they adjust to life and work in the USA. Pre-empts on contract issues with field staff to prevent escalation and resolves problems for field staff in conjunction with other departments at Avant.

Essential Functions of The Job

  • Serve as main point of contact and support for field staff employees and maintain continuous contact through email, phone, text, and face to face communication.
  • Identify the needs of the employees and provide coaching or otherwise help them to improve a situation or resolve a conflict.
  • Build trust and professional meaningful relationships with field staff employees for their retention and success.
  • Work as a team with other departments to effectively develop unique plans of action to persuade, support, and solve problems in relation to field staff employees.
  • Remain current and ensure compliance with employment laws and regulations.
  • Pre-empt and resolve issues that may lead to termination of contract by client or employee.
  • Assist with the process of termination of employment.
  • Collaborate with the Clinical Team during the remediation process.
  • Update company database and reports and communicate updates to all necessary parties.
  • Liaise with all Avant departments to answer and resolve field staff questions or concerns.
  • Conduct Culture Shock and other orientation lectures.
  • Partner with Payroll team in onboarding new employees.
  • Manage personal time off, continuing education requests, and various employee documents.
  • Provide employee timecard coaching.

Marginal Functions of The Job

  • Other duties as assigned

Normal Work Schedule

This is a full-time position, and core hours of work and days are Monday through Friday 8:00 AM to 5:00 PM. 

Education, Training, And Experience

  • Bachelor’s Degree in Human Resources or related field required or equivalent work exp.
  • 3 years of experience in Human Resources, Counseling or business required
  • Exceptional communication (written and verbal) and collaboration skills
  • Experience working or living outside the U.S. and the ability to interact with International people.
  • Proficiency to work with various software programs including but not limited to email, Word, Excel and PowerPoint.

Required Licenses, Certifications, and Other Specific Requirements of Law

  • Health Insurance Portability and Accountability Act (HIPAA) certification

Other Characteristics of The Position

Physical Demands: 
  • Sitting for long periods at a time
  • Regularly required to talk or hear
  • Occasional lifting of office supplies up to 20 lbs.
  • Vision abilities including close vision and ability to adjust focus
Mental Demands:
  • Must understand and follow a set of clear oral and/or written procedures without deviation
  • Performs repetitive routine tasks
  • Withstand moderate amounts of stress
  • Must adhere to a provided work schedule to meet a set of qualitative production standards
  • Perform tasks that vary little from day to day
  • Implements others’ decisions/procedures with little judgment required
  • Must relay information orally
Work Environment:
  • This job operates in a professional office environment. This role routinely operates standard office equipment. 

Communication 

  • Internal: Daily contact with professional staff members, and contracted field staff.
  • External: Regular contact with vendors. 

Statement of Responsibility for Confidential Data

  • Has access to, and requires daily use of, confidential records 
  • Required by federal law to maintain strict confidentiality of “Avant” employee information and maintain security of such information
  • Proprietary Information and Non-Conflict Agreement required

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Avant Healthcare Professionals is an Equal Employment Opportunity (EEO) employer and does not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran's status or any other basis protected by applicable discrimination laws.

Avant Healthcare Professionals is a member of the Jackson Healthcare family of companies.