Housing Coordinator

Housing Coordinator

Location: Casselberry, FL

Department: Cultural Transitions

Reports to: Director of Cultural Transitions


Summary of Position 

The Housing Coordinator is responsible for coordinating the needs of the corporate apartments and our incoming international healthcare professionals (HCPs). Duties include scheduling preventative maintenance, responding to maintenance requests and outages, supervising and training the cleaning staff to ensure proper cleanliness within the apartments, reviewing and resolving furniture needs, participating in the creation of housing rules and emergency preparedness, and working with the Cultural Transitions team on other needs related to our HCPs. The Housing Coordinator is also responsible for providing support to the Cultural Transitions team with administrative tasks that support the United States Transitions Program (USTP). 

Essential Functions of the Job 

  • Conducts daily/weekly Inspections of units – to monitor cleanliness and maintenance (23, three-bedroom units – number of units may vary at any time).
  • Reports, tracks and follows up with reported maintenance requests as soon as possible (i.e. outages of internet, TV, or phone, plumbing issues, etc.)
  • Inspects units for supply inventory for items such as toilet paper, paper towels, aluminum foil etc.
  • Maintains proper inventory of Avant provided supplies and delivers them to the units as needed 
  • Continually inspects units for normal wear and tear replacement or maintenance needs – such as towels, bed linens, bathroom rugs, shower curtains, pots and pan sets, furniture etc. 
  • Organizes and maintains off-site supply storage
  • Assist with apartment assignments for all incoming HCPs and distributes keys for each new resident
  • Maintains apartment lock boxes with keys so drivers can access units as needed
  • Assist Housing Supervisor with internal apartment communications to HCP residents by posting updates on message boards within the units or via email 
  • Receives and processes email/phone requests from HCPs and picks up mail from all unit mailboxes 
  • Receives and responds to apartment needs after hours and during weekends, as needed
  • Helps develop and implement Avant housing rules in accordance with company policies, procedures and external applicable laws and regulations
  • Negotiates apartment rates with the complex administrator when acquiring new units
  • Coordinates set up of any new units – including utilities, furniture shopping, supply shopping, moving, etc.
  • Assists with providing instruction during Welcome Lecture for Apartment Rules and Expectations
  • Maintains and distributes updated apartment listings as required

Marginal Functions of the Job

  • Other duties as assigned 

Normal Work Schedule

This is a full-time position. Standard business hours are Monday through Friday 8:00 AM to 5:00 PM. Additional time outside of these hours may be needed to complete the essential functions of the job.

Education, Training, and Experience

  • High school graduate or equivalent
  • Must have excellent problem solving, communication and customer service skills
  • Must be reliable, team-oriented, and have a positive, can-do attitude
  • Must have ability to work a flexible schedule, including some nights and weekends

Required Licenses, Certifications, and Other Specific Requirements of Law

  • Health Insurance Portability and Accountability Act (HIPAA) certification
  • Must have a valid Florida driver’s license and clean driving record

Other Characteristics of the Position

Physical Demands: 
  • Sitting for long periods at a time
  • Must be able to bend, squat, climb stairs and lift frequently
  • Regularly required to talk or hear
  • Must be able to lift supplies up to 25 lbs.
  • Vision abilities including close vision and ability to adjust focus
Mental Demands:
  • Must understand and follow a set of clear oral and/or written procedures without deviation
  • Performs repetitive routine tasks
  • Withstand moderate amounts of stress
  • Must adhere to a provided work schedule to meet a set of qualitative production standards
  • Perform tasks that vary little from day to day
  • Implements others’ decisions/procedures with little judgment required
  • Must relay information orally
Work Environment:
  • This job operates in a professional office environment. This role routinely operates standard office equipment. 
  • Travel may be required

Communication 

  • Internal: Daily contact with professional staff members, and contracted field staff.
  • External: Regular contact with vendors. 

Statement of Responsibility for Confidential Data

  • Has access to, and requires daily use of, confidential records 
  • Required by federal law to maintain strict confidentiality of “Avant” employee information and maintain security of such information
  • Proprietary Information and Non-Conflict Agreement required

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Avant Healthcare Professionals is an Equal Employment Opportunity (EEO) employer and does not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran's status or any other basis protected by applicable discrimination laws.

Avant Healthcare Professionals is a member of the Jackson Healthcare family of companies.