IT Specialist

IT Specialist

Location: Casselberry, FL

Department: Information Technology

Reports to: IT Manager


Summary of Position Role/Responsibilities

The IT Specialist is a member of the IT Department and is responsible for internal desktop support, maintenance of computers, printers, servers, software applications, and related equipment. The IT Support Specialist will be responsible for troubleshooting computer and application problems, documenting solutions, and setting up and provisioning new computers as necessary.   In addition, this person will work on and complete IT service tickets as per established company SOPs and performance metrics. The IT Specialist will lead a technical team to complete IT operations or projects while training and coaching IT Coordinators and / or IT specialists as needed.

Essential Functions of The Job 

  • Provide support in the provisioning and use of computer hardware and software. 
  • Set up and configures desktop computers, peripherals and accounts assigning security level
  • Install and configures software, and installs and repairs hardware and peripherals
  • Test programs prior to launch
  • Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate
  • Maintain systems, databases, web pages, and IT technical documentation
  • Administer user accounts
  • Design and produce reports as required by the departments at Avant 
  • Transfer computer files and data between platforms
  • Provide basic troubleshooting, repair and maintenance for computer equipment
  • Assist with testing computers and peripherals on a network to diagnose hardware and software problems 
  • Act as a customer liaison for communicating, resolving, and/or initiating the resolution of problems
  • Work on and complete IT service tickets as per established company SOPs and performance metrics
  • Lead a technical team to complete IT operations or projects as directed by the IT Manager
  • Train and coach IT Coordinators and / or IT specialists as directed by the IT Manager

Marginal Functions of The Job

  • Other duties as assigned.

Supervision

Received: Supervisor provides instruction and direction through personal observation, individual conferences, specific directive, and written memoranda.

Normal Work Schedule

This is a full-time position, and core hours of work and days are Monday through Friday 8:00 AM to 5:00 PM. 

Education, Training, And Experience

  • Minimum of an associate degree in Computer Information System or related technology degree required
  • Must have at least 5+ years of experience in IT Support, working on and completing IT service tickets.
  • Must have a good understanding of Windows troubleshooting, and network configuration  
  • Must have a good understanding of cloud and web-based services, HTML and web servers and web browsers.  
  • Must be able to work with various databases, have a basic understanding of SQL, Structured Query Language.
  • Must have excellent customer service skills.
  • Experience leading a technical team to conduct IT operations or to complete projects.
  • Experience training and coaching IT Coordinators and / or IT specialists.

Required Licenses, Certifications, and Other Specific Requirements of Law

  • Health Insurance Portability and Accountability Act (HIPAA) certification

Other Characteristics of The Position

Physical Demands: 
  • Sitting for long periods at a time
  • Regularly required to talk or hear
  • Occasional lifting of office supplies up to 20 lbs.
  • Vision abilities including close vision and ability to adjust focus
Mental Demands:
  • Must understand and follow a set of clear oral and/or written procedures without deviation
  • Must adhere to a provided work schedule to meet a set of qualitative production standards
  • Must relay information orally
Work Environment:
  • This job operates in a professional office environment. This role routinely operates standard office equipment. 

Policy Making and/or Interpretation

  • Comprehend and abide by Avant regulations, policies and procedures

Communication 

  • Internal: Daily contact with professional staff members, and contracted field staff.
  • External: Regular contact with clients and vendors. 

Statement of Responsibility for Confidential Data

  • Has access to, and requires daily use of, confidential records 
  • Required by federal law to maintain strict confidentiality of “Avant” employee information and maintain security of such information
  • Proprietary Information and Non-Conflict Agreement required
  • HIPAA certification required

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Avant Healthcare Professionals is an Equal Employment Opportunity (EEO) employer and does not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran's status or any other basis protected by applicable discrimination laws.

Avant Healthcare Professionals is a member of the Jackson Healthcare family of companies.