Revenue Cycle Manager

Revenue Cycle Manager

Location: Casselberry, FL

Department: Finance & Accounting

Reports to: Controller

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Summary of Position Role/Responsibilities 

The Revenue Cycle Manager (RCM) is responsible for leading the RCM team, to develop, plan, organize and implement current and future RCM best practices, along with billing, processing payments, all cash collection activity, ensuring cash is properly posted, minimizing bad debt, improving cash flow and for managing the overall health of the company’s receivables.  The RCM manager owns the billing, collection and cash posting process for the company.   

Essential Functions of The Job  

  • Understand current and future RCM strategies and is able to effectively manage/lead the department as 
  • the company grows 
  • Develop billing and collection strategies for unique client situations, including vendor management systems 
  • (VMS), billing and collection 
  • Understand and develop reconciliation strategies with reverse billing clients 
  • Manage and directly supervise 3-4 team members, and develop the team to account for department and 
  • company growth 
  • Work closely with other departments and staff to establish and maintain effective processes 
  • Assist team with access issues, client software and payor online portals 
  • Communicate / Facilitate special projects and requests 
  • Conduct AR reviews and coordination of staff 
  • Monitor timeliness and effectiveness of team activities, ensuring that outstanding account receivables are 
  • consistent with contracted standards 
  • Handle complex client questions and issues and find solutions in a timely manner 
  • Monitor and ensure effectiveness of collection efforts are within contracted standards 
  • Compile and prepare various status reports to analyze trends and make recommendations  
  • Standardize work-flow processes throughout the revenue cycle process to assist in achieving consistency in 
  • maintaining the critical success factors of the company 
  • Develop policies, procedures and best practices for billing collection and cash posting 
  • Collaborate with other departments as needed  

Marginal Functions of The Job 

  • Other duties as assigned 

Normal Work Schedule 

This is a full-time position, and core hours of work and days are Monday through Friday 8:00 AM to 5:00 PM.  

Education, Training, And Experience 

  • Bachelor’s Degree in Finance, Business, or other related field, required 
  • Minimum of 3 years of managerial experience, including team development, coaching, management and 
  • motivation of staff, mentoring and situational assessment skills 
  • Must be a change agent and capable of guiding the team in initiating various change management 
  • initiatives  
  • Must possess strong ethics and a high level of personal and professional integrity 
  • Must possess strong analytical skills and be adept in interpreting strategic vision into an operational model 
  • Must be willing to seek out new methods and principles and incorporate them into existing 
  • practices while embracing new technology 
  • Excellent verbal and written communication skills 
  • Strong attention to detail 

Required Licenses, Certifications, and Other Specific Requirements of Law 

  • Health Insurance Portability and Accountability Act (HIPAA) certification (training provided) 

Other Characteristics of The Position 

Physical Demands:  
  • Sitting for long periods at a time 
  • Regularly required to talk or hear 
  • Occasional lifting of office supplies up to 20 lbs. 
  • Vision abilities including close vision and ability to adjust focus 
Mental Demands: 
  • Must understand and follow a set of clear oral and/or written procedures without deviation 
  • Must adhere to a provided work schedule to meet a set of qualitative production standards 
  • Must relay information orally 
Work Environment: 
  • This job operates in a professional office environment. This role routinely operates standard office equipment.  


  • Internal: Daily contact with professional staff members, and contracted field staff 
  • External: Regular contact with clients and vendors

Statement of Responsibility for Confidential Data 

  • Has access to, and requires daily use of, confidential records  
  • Required by federal law to maintain strict confidentiality of “Avant” employee information and maintain security of such information 
  • Proprietary Information and Non-Conflict Agreement required 
  • HIPAA certification required 

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Avant Healthcare Professionals is an Equal Employment Opportunity (EEO) employer and does not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran's status or any other basis protected by applicable discrimination laws.

Avant Healthcare Professionals is a member of the Jackson Healthcare family of companies.