Payroll Support Analyst II

Payroll Support Analyst II

Location: Maitland, FL

Department: Payroll

Reports to: Payroll Manager

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Do you want to change lives? Are you interested in helping international healthcare professionals achieve their American Dream? If so, join us at Avant!

Avant Healthcare Professionals is the premier recruiting and staffing specialist for internationally educated healthcare professionals and we have been named to the Inc. 5000 List of America's Fastest-Growing Private Companies for 7+ years. Our comprehensive program guides qualified registered nurses, physical and occupational therapists through each stage of the licensure and immigration process and makes it simple! Avant Healthcare Professionals has grown 40 percent annually since its inception in 2003, and with healthcare and social assistance employment projected to grow by 3.4 million, healthcare staffing is a thriving industry. While experiencing a period of tremendous growth, Avant offers tremendous opportunities for eager professionals looking for an opportunity to build their career.

Summary of Position Role/Responsibilities

The Payroll Support Analyst II is responsible for validating and preparing the inputs for the Payroll Operations team.  This role will be required to develop an understanding of client contracts and have extensive knowledge of FLSA regulations to identify and calculate employee payments outside of normal timekeeping.  The Payroll Support Analyst II will ensure accurate and timely preparation of payroll input files by following the internal payroll processing procedures and regulations, in comparison to client contracts. This role will directly partner with the Payroll Operations team on validating and preparing historical edits and/or incentives and bonuses.  The Payroll Support Analyst II will assist the payroll teams in maintaining client company relations and providing excellent customer service. 

Essential Functions of the Job

  • Directly partner with the Payroll team with validating and preparing historical edits and incentives and bonuses
  • Validate calculated mark up and gross-up, signatures, approvals, validity against client contract, and good standing of Healthcare Professionals (HCPs) 
  • Ensure there are no duplicates with historical hour adjustments and/or incentive payment requests
  • Process requests accordingly based on timing and type of requests received (current pay period, historical, future)
  • Create and prepare historical adjustments and/or incentive input/import files for payroll operations team while ensuring appropriate backup and approvals for all transactions
  • Manage, research, and resolve payroll issues for assigned employees
  • Perform complex calculations as needed
  • Follow scheduled processes and procedures to ensure all deadlines are met
  • Support the Payroll teams with providing excellent service by serving as a backup to other team members as needed
  • Coordinate and resolve open payroll questions and issues for the Payroll Support and/or Payroll Operations teams
  • Work closely with the Field Navigators and/or the Client Services team to ensure high-quality level of customer service is provided
  • Provide quality control over data integrity for both the payroll team and the HCPs
  • Actively work with the Field Navigators and/or the Client Services teams to create processes, manage timing, and drive efficiency to partner with the clients to get the information needed in a timely and accurate manner
  • Provide quality control over checks and balance owner and accountable party to ensure all incentives received during the week are processed by the payroll ops team
  • Support the Revenue Cycle Management Analysts by preparing and input historical edits and invoice issues as well as ensuring successful billing of payment, incentive, and bonus payments

Marginal Functions of the Job

  • Other duties as assigned

Normal Work Schedule

This is a full-time position. Standard business hours are Monday through Friday 8:00 AM to 5:00 PM. Additional time outside of these hours may be needed to complete the essential functions of the job.

Education, Training, and Experience

  • High school or equivalent required, Associate’s degree preferred, or equivalent combination of education and experience in finance, accounting, and/or payroll
  • Minimum 4 years of required related experience in payroll processing
  • Fundamental Payroll Certification (FPC) designation is highly preferred
  • Strong organizational and analytical skills with the ability to multitask multiple priorities simultaneously, while adhering to strict deadlines
  • Exceptional written, verbal, and interpersonal communication skills
  • Ability to handle sensitive and confidential information and maintain a high degree of professionalism
  • Ability to work in a team environment, fostering positive and productive relationships
  • Proficient in Microsoft Office (Word, PowerPoint, Excel, Office), KRONOS Workforce Dimensions, data entry, and other databases

Required Licenses, Certifications, and Other Specific Requirements of Law

  • Health Insurance Portability and Accountability Act (HIPAA) certification and ability to obtain and maintain

Other Characteristics of the Position

Physical Demands:

  • Sitting for long periods at a time
  • Regularly required to talk or hear
  • Occasional lifting of office supplies up to 20 lbs.
  • Vision abilities including close vision and ability to adjust focus

Mental Demands:

  • Must understand and follow a set of clear oral and/or written procedures without deviation
  • Performs repetitive routine tasks
  • Withstand moderate amounts of stress
  • Must adhere to a provided work schedule to meet a set of qualitative production standards
  • Perform tasks that vary little from day to day
  • Implements others’ decisions/procedures with little judgment required
  • Must relay information orally

Work Environment:

  • This job operates in a professional office environment.
  • This role routinely operates standard office equipment.

Statement of Responsibility for Confidential Data

  • Has access to, and requires daily use of, confidential records.
  • Required by federal law to maintain strict confidentiality of “Avant” employee information and maintain security of such information.
  • Proprietary Information and Non-Conflict Agreement required.

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Avant Healthcare Professionals is an Equal Employment Opportunity (EEO) employer and does not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran's status or any other basis protected by applicable discrimination laws.

Avant Healthcare Professionals is a member of the Jackson Healthcare family of companies.